Refund Policy
Last updated: July 1, 2026
Overview
Heirchive wants you to feel confident about your purchase. This policy outlines our refund and cancellation practices so you know exactly what to expect. If you have questions, reach out to our support team at support@heirchive.ai.
Subscription Billing
Heirchive offers subscription plans that are billed on a recurring monthly or annual basis. Charges are processed at the time of signup and at each renewal date. You can manage your billing preferences, update payment methods, or cancel your subscription at any time through your account settings. Canceling stops future renewals but does not trigger a refund for the current billing period.
Refund Eligibility
We offer a refund within 14 days of your initial purchase or each annual renewal, provided you have not used the attorney review or notarization add-on services. Refunds are processed to the original payment method. Requests submitted after the 14-day window will be reviewed on a case-by-case basis. Partial refunds may be available for annual subscriptions if you have used the service for less than 30 days.
How to Request a Refund
To request a refund, contact support@heirchive.ai with your account email and the reason for the request. Include any relevant details such as your subscription plan and purchase date. Our support team will review your request and respond within two business days. You may also initiate a refund request through your account billing page where available.
Processing Time
Approved refunds are typically processed within five business days. The actual time it takes for the credit to appear on your account depends on your payment provider. Credit card refunds may take 5 to 10 business days to post. We do not charge a fee for processing refunds.
Non-Refundable Items
Certain services are non-refundable once they have been rendered, including attorney review fees and remote notarization charges that have been completed. Gift card purchases are non-refundable. We reserve the right to decline refund requests in cases of abuse or if we determine that a refund would reward behavior that violates our terms of service.
Changes to This Policy
We may update this refund policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the service after changes means you accept the updated policy.
Contact
For refund inquiries or assistance, contact us at support@heirchive.ai.